All products we sell in Wheelsfar.com are in good quality and under strict quality test before shipment. We will try our best to avoid any quality problem.
We promise warranty for quality in 18 months. We will repair or replace it free of charge if defects were found in 3 months. You will only need to pay the shipping cost if the defects were found after 3 months and whtin 18 months. This warranty is non-transferable and valid to the original purchaser of the product only.
The following improper use will void your warranty
- Crashes and accidents
- Misuse (off-road riding, jumping, trick riding, Cyclocross, etc)
- Modification of wheels or Improper assembly
- Tire pressure exceeding 140psi
- Normal wear and tear
- Improper follow-up maintenance or maintenance by an unauthorized technician.
- Installation of parts or accessories not originally intended for, or not compatible with the wheelset as sold
- Damage or deterioration on the surface finish or appearance which has no effect on the function
- Damages caused by natural disaster
This warranty does not cover
- Normal wear items (bearings, skewers, spokes etc)
- Surface finishes and cosmetic treatments (anodizing, decals, etc)
- All other bicycle components like hubs/freehub/spokes
- Consequential or incidental damages (where applicable)
Warning: If you do not follow these guidelines the warranty will be void.
- Use brake pads for carbon rims only. Change brake pads when wear is indicated.
- Use high pressure rim tape for clincher wheels.
- Clean rim surface and brake pads before you use your wheels.
- Exceed the maximum tire inflation pressure recommended. Road: 130psi; MTB: 65psi
If you're not satisfied with our products, you can return it for a replacement or refund with the following limitations:
- You have 30 days from date of purchase to return parts or accessoires.
- Labor and shipping are not refundable. Shipping cost must be paid by buyer for a replacement.
- Spoke orders are non-refundable and not replaceable if spokes have been customized by us or have been laced.
- If your package arrives damaged in shipping, please take some pictures and contact us immediately so that we can promptly process for your return, replacement, and/or refund.
- You need to contact us in advance for any return. Return without advanced notification will not be accepted.